Shipping & Returns & Refund

SHIPPING

– Shipping Address

1. Bombusbee only ship to buyer’s shipping address.
2. Buyer have responsibility to provide correct shipping address, if buyer want to change the shipping address, please contact us before shipping. If item can not arrive due to the address issue, we won’t refund it, so please make sure your shipping address is correct and deliverable.
3. Bombusbee DON’T ship to military addresses, APO/FPO addresses, or other commercial warehouse addresses.

– Lost / Undelivered Shipment

If your package shows no tracking updates for over 7 days, please contact us promptly so we can follow up with the carrier to verify the status.

If a package in transit/delivery shows no progress for over 31 days, please contact us to report the issue to the carrier for investigation of potential logistics exceptions. If the carrier confirms the package is lost, we will arrange a reshipment (if stock is available) or a refund (if sold out).

If a package is returned due to failed delivery, it must first be returned to the carrier’s overseas warehouse (usually indicated as “sender” in tracking) before redelivery can be arranged. This process duration cannot be guaranteed. Please double-check your address when placing an order and ensure your phone/email remains accessible for contact.

Lost Shipment Guarantee

1. If a package in transit/delivery shows no progress for over 31 days, please contact us to report the issue to the carrier for investigation of potential logistics exceptions. If the carrier confirms the package is lost, we will arrange a reshipment (if stock is available) or a refund (if sold out).

2.If the package shows as delivered but you confirm non-receipt, the following proof is required:

1).Complete original email from the last-mile carrier confirming the package as lost (verbal claims are invalid; email or document proof must be provided).

2).Official loss certificate issued by the carrier.

3).If no loss certificate is available, surveillance footage of the delivery address may be provided to verify potential fraudulent delivery.
If none of the above proofs can be submitted, we reserve the right to deny the refund request.

Attention:
1. parcel breakage occurs during transportation, see after-sales instructions or contact customer service to deal with it;
2. If the delay is caused by force majeure for more than 30 days, we will apply for the logistics company to open the investigation, open the investigation after 30 days without reply will make up the mail / refund.

Force majeure includes, but is not limited to, abnormal social events (such as strikes, riots, wars, terrorist activities, public health incidents, major epidemics, plagues, etc.), natural disasters (such as blizzards, hailstorms, fires, floods, mudslides, earthquakes, tsunamis, typhoons, blackouts, acts of God, etc.), any governmental action (such as expropriations, expropriations, restraining orders, regulations, measures, etc.), accidental traffic accidents, changes in regulations and policies, acts, decisions or orders of judicial authorities, delays in customs inspection, flight delays and other unforeseen, unavoidable and uncontrollable circumstances or events. In no event shall the Client be liable to the Client for any damage, destruction, loss, demurrage or non-performance of obligations of any kind whatsoever arising out of force majeure events.

PACKING & CONDITION

All orders are carefully packed by our shipping team to ensure safe delivery. We are committed to environmental sustainability and reuse packaging materials whenever possible. We do not accept requests for customized packaging or adding notes on the package. While we strive to select items in the best possible condition, we cannot guarantee the state of any item’s packaging. To treat all customers fairly, we do not accommodate requests to hand-pick specific packaging from inventory.

Q: When will I receive my order?
A: For in-stock items, your order will be carefully packaged and usually can be shipped around 1-5 business days after payment received(We need to transfer items from our ware house to the international shipping center which gonna take around 2 days). All packages are shipped via air freight carriers such as 4px, Yanwen, SFC, or sea freight for select countries. We currently do not accept requests to specify the final-mile carrier or special delivery requirements. Actual delivery times vary based on your country and chosen shipping method.

Q: What should I do if my item is damaged during shipping?
A: Open the shipping box to inspect the damage and contact us promptly to submit an after-sales request form. We will relay the information to the manufacturer to arrange replacement parts, which will be shipped with your next order (obtaining replacements from the factory usually takes 20–40 days).

Refund / Returns

Due to the complexities of cross-border logistics, we only accept refunds for valid reasons (e.g., severe product damage that cannot be repaired, verified by the manufacturer). The refund will cover the product cost but not the original shipping fee, and return shipping must be borne by the buyer.

Please inspect the item carefully upon receipt. If there is an issue, notify us within 7 days. If a dispute is maliciously filed after 7 days demanding a refund without return, we reserve the right to cancel all remaining orders in your account and, in severe cases, block your BBB account.

Please contact customer service for return address.
Item(s) must be returned in the same condition that they were shipped out of our warehouse in.

Please note that in the following two scenarios, we will default to processing your order refund via points refund:

1. Unless under exceptional circumstances (e.g., manufacturer discontinuation/manufacturer order cancellation/production plan termination and so on…), all deposit orders will be refunded via store points.

2. Once an order exceeds the 6-month refund window (limited by payment platform refund policies), we will uniformly refund the amount to your account in the form of store points. Thank you for your understanding.

After-sale Care:

Defective factory-produced items can only be exchanged for the same product, provided it is still in production; otherwise, exchanges are not possible. Minor paint flaws or excess material are not considered defects, as they are common in mass-produced toys. If you choose to return an item despite available repair or replacement options, the refund will be the order amount minus outbound shipping costs, and return shipping fees will be your responsibility. We ship and fulfill orders in good faith and typically offer replacements to resolve issues.

If the product you received differs from what you purchased, please provide:

1. Photos of two shipping labels: The last-mile carrier’s label and the underlying original carrier label (usually covered by the last-mile carrier’s label).

2. Original unboxing video: Starting from opening the package, fully showing the contents and all angles to confirm the package was shipped by BBB.

Anyone attempting to return an item not purchased from bombusbee.net in place of an item purchased at bombusbee.net or switching out figures will be denied and banned from purchasing in the future.

Refunds will be issued in the form of store credit or the original method of payment. Customer service must be contacted before returning any items.

The following types of orders will not be eligible for returns/refunds/refunds without return/reshipment:

Incorrect recipient address/phone number provided by the buyer, causing the package to be returned to the carrier’s overseas warehouse and undeliverable.
Incorrect recipient address/phone number provided by the buyer, leading to delivery to a wrong address without signature.
Recipient unavailable for delivery (unreachable/wrong address/outside business hours, etc.) and no response received after email follow-up, resulting in multiple failed delivery attempts and no coordination with the carrier for pickup or redelivery.
Recipient’s failure to effectively communicate or cooperate with the carrier, resulting in multiple failed delivery attempts and eventual return/destruction of the package.
Package returned due to delivery failure, awaiting redelivery (return times vary by country/region; no time guarantee can be provided; patience required).
Delays due to slow customs clearance processes, which are uncontrollable and do not qualify for refunds.
Package held by customs due to recipient’s failure to submit required clearance documents (contact us if declaration documents are needed).
Delivery failure or misdirection due to recipient not requesting an address change from BBB before shipment.
Package arrived in the destination country but no logistics updates for over 20 days due to recipient’s lack of follow-up (case-by-case assessment required to determine if lost).
Package delivered to pickup point but lost/returned due to recipient’s failure to collect it in time; recipient must contact the carrier directly—we assume no liability.

Tariff Responsibility:Any tariffs incurred due to customs clearance failure caused by the recipient’s delay in submitting required documents or failure to pre-declare parcel details before shipment shall be borne by the recipient.