After Sale Service

After-Sales Policy

We provide after-sales service for most products sold (some third-party products are excluded due to brand restrictions). All after-sales requests are handled directly by the manufacturer; BBB acts only as a forwarding channel.

I. Application Period

1. Please submit your after-sales request within 7 days of delivery, along with a complete unboxing video (see Section IV for requirements).
2. Requests submitted more than 30 days after delivery are not eligible for free replacement parts; shipping costs will apply if a replacement is needed.
3. Requests for orders delivered over 180 days ago will not be accepted.

II. Replacement Lead Time

Replacement parts are typically delivered within 20 to 40 days. Some brands may take longer than 40 days. If you have not received an update after 40 days, please contact us via email for a status check.

III. Non-Covered Issues

1. Uncontrollable Shipping Factors
   Minor packaging imperfections caused by shipping are not covered. As long as the product is intact and the packaging structure remains undamaged, no after-sales service will be provided. Collectors who require mint packaging may request special handling (additional fees may apply). If the box needs to be shipped separately, an oversize shipping surcharge may apply.
2. Handmade Product Characteristics
   These are handcrafted items — slight variations in finish, small air bubbles, minor reflections, or tiny spots are considered normal. Perfectionists are advised to purchase with discretion.

IV. Unboxing Video Requirements

1. Video Quality: Use the rear camera of your phone in a well-lit area.
2. Completeness: Show all sides of the outer shipping box and ensure the tracking number is clearly visible. The package must not have been opened before filming.
3. Highlight Defects: If any defect is found, take close-up shots and describe the issue in writing when submitting your request.
   

V. Submission Process

1. Within 30 days of delivery, email your complete unboxing video and BBB order proof to our customer service address, along with your after-sales request.
2. After verification, we will forward the request to the manufacturer. You will receive an email notification, and the request status will be updated to “record”.
3. When the status shows “requested”, it means the manufacturer has received the request and is processing it in order.
4. Once the replacement part is shipped by the manufacturer and we receive it, the status will be updated to “completed”, and you will receive an email notification.

VI. Situations Where Fees Apply

• No complete unboxing video provided
• Request submitted after the 30-day free service period
• No valid BBB order number provided
• Damage caused by the user after receipt
• Repeated requests beyond normal craftsmanship standards

VII. Additional Notes

• Placing an order constitutes acknowledgment and acceptance of this policy.
• If an unreasonable after-sales request is made, or a “refund only” dispute is opened without prior communication, we reserve the right to cancel all orders under your account. In serious cases, we may close your BOMBUSBEE account, report the behavior to your bank as fraudulent, and pursue legal action.

BOMBUSBEE reserves the right of final interpretation.