Pre-Orders Instructions

PRE-ORDERS

Preorder is a better choice to get the collectible figure before it sold out. We will list the product on preorder once the manufacturer announces it. It usually won’t take you too much, and when a presale order is placed, that means you have taken an order from manufacturer in advance. Then you shall never worry about the stock unless you give up to pay the balance.

We offer many items for preorder months before they are released. Payment for pre-order products can be made when products are about to arrive. Once we received your preorder deposit, you will be placed on our pre-order name list for the product.

Products are allocated on a first come first served basis. We will do our best to fulfill all orders but we are not responsible for any supply shortages or our shipments being cut from our supplier for any reason.

Pre-order item descriptions are based on initial product sheets which we receive. Product and color changes may occur before it’s released. We will update our listing with any information that we receive but please keep this in your mind when ordering.

Please note: The pre-order link will be taken down after the reservation period ends. This will not affect your paid deposit. You can still pay the balance after the product is released and receive the item as normal.
 

PRE-ORDER ARRIVAL DATE

Most of the product on pre-order listed with an estimated arrival date. Our product department is in constant contact with our vendors to try to obtain the most up to date information possible. Once we know something has changed, we will update our listings.

Even we all wish every product to show up within the expected time, the estimated arrival date may still delay. There’s no guarantee of the exact time for pre-order products.

For products shipped in batches, we will update the product page information and schedule balance payments based on the order of deposit payments. If the balance payment is not made on time, the order will be canceled. If you need to repay, your order shipment will be postponed to the next batch. If an order is canceled due to late balance payment, we will not reserve inventory and assume no responsibility.
 

PRE-ORDER CANCELATION

You can cancel most pre-orders at any time before it reach its pre-order deadline. If the deadline date is not listed on the product page, it is also can be canceled. You will need to contact customer service to complete the cancellation.

If you wish to cancel a pre-order that requires a non-refundable down payment at the time of order placement, you will need to contact customer service to complete the cancellation. Please keep in mind that your non-refundable down payment will not be refunded.

If you decide to cancel the pre-order due to personal reasons when paying the balance, the deposit will not be refunded through any channel. If you forcibly reclaim the deposit via payment dispute, we reserve the right to cancel all your remaining pre-orders.

PRE-ORDER PAYMENT

No payment is generally necessary until the item arrives at our warehouse and is ready to ship. When you purchase a pre-order we will ask you to indicate how you would like to pay for the item. All accepted payment methods may be used to pay for pre-orders, including PayPal.

We realize this may be months in advance, so you have the option to change payment methods at any time before the item arrives. Once the item arrives at the warehouse we will process your order and charge your chosen payment method.
 

ARRIVAL NOTICES

Before pre-order items arrive, we will notify you of balance payments via email and Facebook posts. Please add our email address to your contacts to avoid interception or misclassification as spam.

We will send reminder emails several times during the payment period. If failure to pay the balance on time due to blocked emails results in the product selling out, we will not be held liable as we have fulfilled our notification obligations.
 

PRE-ORDER PRICING

Due to the nature of pre-orders, pricing may sometimes change after we list the product for presale

If the price is reduced and your item is still on pre-order, your price will be adjusted so you receive the lowest price.

In some cases we may not have exact pricing from our vendors when an item is listed for presale. If this occurs, we list the estimated price on the website with an explanation that the pre-order price will be adjusted when final pricing is known.

In rare circumstances, mandatory price changes may happen to a pre-order. This could occur when we receive a solicitation from a vendor with a pricing error.
 

ADDRESS CHANGE NOTICE

Deposit orders do not include a shipping step. If your address has changed, you can update your new address directly in the balance payment order when paying the remaining balance.
 

PRE-ORDER FULFILLMENT

We work hard to fill every pre-order we take, but occasionally a situation may be out of our control. If we cannot fill your pre-order, we will cancel it and notify you immediately. No compensation will be given for the inconvenience.