Pre-Orders Instructions

PRE-ORDERS

Preorder is a better choice to get the collectible figure before it sold out. We will list the product on preorder once the manufacturer announces it. It usually won’t take you too much, and when a presale order is placed, that means you have taken an order from manufacturer in advance. Then you shall never worry about the stock unless you give up to pay the balance.

We offer many items for preorder months before they are released. Payment for pre-order products can be made when products are about to arrive. Once we received your preorder deposit, you will be placed on our pre-order name list for the product.

Products are allocated on a first come first served basis. We will do our best to fulfill all orders but we are not responsible for any supply shortages or our shipments being cut from our supplier for any reason.


Pre-order item descriptions are based on initial product sheets which we receive. Product and color changes may occur before it’s released. We will update our listing with any information that we receive but please keep this in your mind when ordering.

 

PRE-ORDER ARRIVAL DATE

Most of the product on pre-order listed with an estimated arrival date. Our product department is in constant contact with our vendors to try to obtain the most up to date information possible. Once we know something has changed, we will update our listings.

Even we all wish every product to show up within the expected time, the estimated arrival date may still delay. There’s no guarantee of the exact time for pre-order products.

 

PRE-ORDER CANCELATION

You can cancel most pre-orders at any time before it reach its preorder deadline. If the deadline date is not listed on the product page, it is also free for cancel. You will need to contact customer service to complete the cancellation.

If you wish to cancel a pre-order that requires a non-refundable down payment at the time of order placement, you will need to contact customer service to complete the cancellation. Please keep in mind that your non-refundable down payment will not be refunded.

 

PRE-ORDER PAYMENT

No payment is generally necessary until the item arrives at our warehouse and is ready to ship. When you purchase a pre-order we will ask you to indicate how you would like to pay for the item. All accepted payment methods may be used to pay for pre-orders, including PayPal.

We realize this may be months in advance, so you have the option to change payment methods at any time before the item arrives. Once the item arrives at the warehouse we will process your order and charge your chosen payment method.

 

ARRIVAL NOTICES

We will send out notification by any possible ways when a pre-order is arriving soon. We will try to contact you by E-mail and website live chat. Please add our E-mail info@heattoy.com to your contacts so it will not be blocked or regarded as spam.

Please note we are unable to do this for all products; we are dependent on how much notification our vendors give us prior to shipping.

 

BALANCE PAYMENT

For pre-orders, balance payment remind will be arranged approximately a week before the product is scheduled to arrive. You will have 7 days to pay the invoice or you will lose pre-order pricing and allocation for the product.

After the balance is received, we will refund your deposit. If payment is missed in one or more outstanding pre-orders which have arrived and become in-stock, other existing pre-orders in the same account will risk cancellation. 

 

PRE-ORDER PRICING

Due to the nature of pre-orders, pricing may sometimes change after we list the product for presale

If the price is reduced and your item is still on pre-order, your price will be adjusted so you receive the lowest price.

In some cases we may not have exact pricing from our vendors when an item is listed for presale. If this occurs, we list the estimated price on the website with an explanation that the pre-order price will be adjusted when final pricing is known.

In rare circumstances, mandatory price changes may happen to a pre-order. This could occur when we receive a solicitation from a vendor with a pricing error or when product import tariffs are assessed by the United States government. In the event that the price increases, we will notify affected customers. As always you are free to cancel your pre-order at any time.

 

PRE-ORDER SHIPPING

Deposit will not have shipping fee. Pre-order shipping fees are not always listed as we do not always know the exact weight or product dimensions at the time we list a product for pre-order.
 

PRE-ORDER FULFILLMENT

We work hard to fill every pre-order we take, but occasionally a situation may be out of our control. If we cannot fill your pre-order, we will cancel it and notify you immediately. No compensation will be given for the inconvenience.
 

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