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DescriptionSpecificationsMaterial: Plastics (ABS/POM/PVC etc.) Item Type: Action Figures Scale: 1/12 Estimated Arrival: Unknown Reference: Wonder Festival 2021 Brand: Snail Shell Full Price: Unknown Estimated Shipping Fee: Unknown Preorder Full Price: Unknown
Pictures Test Model Update 2023.10.02
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Notice for Snail Shell After-saleSnail Shell update their terms of after-sale since December 2021, so here are some evidence required if you are going for a replacement/spare part.
Evidence Required
1. Pictures of all sealed seals (most important)
This is to make sure that the item you got is brand new. You could take pictures of all the sealed seals or just an unboxing video.
2. Pictures of all the damaged parts.
This is to help us determine which part is required thus we could request it for you. Please make it as clear as possible
FAQs
What if I forgot to take pictures of seals?
If you don't have the evidence of sealed seals, you might have to afford the cost of parts.
How much is a part if I have to pay for it?
First, it's usually between 5-15 usd for a part (shipping fee not included).
Second, not all the parts are on sale, it still depends on Snail Shell, some defections might be rejected by them if they don't have the replacement part.
Please keep contact with us if you got any problems and we will try to help you. -
Read Me!
1. Shipping Adress
Please make sure your shipping address is correct. We will ship only to your default/selected shipping address.
If your default/selected address is empty, you will not able to place your order.
If you want to change address for an order, please tell us as soon as possible. It cannot be changed if the parcel is handed over to airline.
2. Coupon and DiscountAll your coupons are listed in “My Coupons” in your account:
You could click the button on top right of the coupon to check out which product can be applied on. If there is no limitation specified, you are free to use it on any product including preorders.
Please pay at least $1 USD for each order to prevent payment failure.
Join our whatsapp group or Facebook group for more discount
Facebook Group: https://www.facebook.com/groups/687294738859273
Whatapp Group: contact us by site message or email [email protected] to get the link
3. Shipping
-Custom Tax
There is NO Custom Tax for USA. We always declare the value from $10-50.
-Tracking
You could check the tracking by click the order number in “My Order”.
We will upload the tracking number right after we send it out, so the tracking will take about 3 days to be updated.
You could also check the tracking by the following website:
https://www.17track.net/
https://www.ship24.com/
Don’t be panic if your package hasn't been updated for less than 12 business days since international shipping won't update itself everyday.
You can contact your local post office once it’s in your country for more info.
Sometimes your post office may request for local tracking info.
Contact us to get local tracking number, delivery company or anything you found weird including return or undelivered:
[email protected]
[email protected]
Mostly, we will reply you in 48 hours, but if you don’t get replied. Please contact us again in case we missed your message.
4. After-Sale
Thank you for purchasing from Bombusbee!
We provide after-sale service for most of our items sold.
Request replacement part/Return here:
Bombusbee After Sale
Check out the process of your request here:
After Sale Process
Replacement parts will usually arrive in 15-25 days.